Information on the protection of personal data for customers
Information on the protection of personal data for customers
WHO WE ARE
Your privacy matters to us: you can count on us! Read our privacy policy to understand how we process your personal data, and if you have any questions, please email privacy@clabskin.it .
INTRODUCTION
Your privacy is important to us at Clabskin.com
We have written this privacy policy (hereinafter also simply "policy") in a simple and understandable manner to help you understand who we are, what data we collect about you, and what we do with it. We want you to be aware that your personal data (hereinafter also simply "data" or "your data") is any information or set of information from which you can be identified, directly or indirectly, in particular by reference to an identifier, such as first and last name, email address, telephone number, etc.
Please note that since this is a specific policy for those who make purchases through the site, you may find additional information regarding the various services we offer in other parts of the site, and we may also provide different information regarding specific processing activities.
Please take the time to read this entire policy so that if you don't agree with how we process your personal data, you can refrain from providing it to us.
What is this information for?
This policy explains how we collect and use (i.e., process) your data when:
WHO WE ARE
When this information says “we” it refers to the data controller , who is Claudia Bussotti, Via Giuseppe di Vittorio 2/ B (06012) Città di Castello (PG)
WHAT TYPES OF DATA DO WE COLLECT?
We collect your data when you interact with us.
You provide us with your data when, for example, you enter into a contract with us, contact us to purchase products on our site, or request information about our products; but we also collect your data automatically when, for example, you browse our website.
WHAT TYPES OF DATA DO WE COLLECT ABOUT YOU?
We collect customer data when they subscribe to our offers, purchase our products, visit our website or request information from us, contact us for information, cancellations, warranties, or interact with us in any other way.
Below you will find an overview of the categories of data we may process:
A) information you provide to us directly
Data categories:
** This doesn't mean we'll see your password, just that we can manage it, allowing you to enter it to log in or reset it.
When you visit or use our website, we may collect, in addition to the information you provide directly, information that your computer or mobile phone automatically sends to us. For more information on this processing, please consult the website user privacy policy.
HOW DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
Cookies are text strings that are stored in your browser. They can be used for various purposes, both for technical reasons (they allow you to navigate the site correctly) and to track users for marketing purposes.
Read our cookie policy to learn more, or review your preferences.
DO WE TRANSFER YOUR DATA ABROAD?
By using the hosting service that hosts the website https://clabskin.com, your data is transferred to servers located outside the EU, specifically to Canada. The safeguards adopted for transfers to third countries include standard contractual clauses and the European Commission's adequacy decisions. Specifically, an adequacy decision from the European Commission is used for transfers to Canada.
HOW LONG DO WE PROCESS YOUR DATA?
We process your data until the purpose for which we collected it is fulfilled, but sometimes we may need to process some data for longer to comply with a legal obligation.
HOW LONG DO WE KEEP YOUR DATA?
We retain your data for as long as necessary to fulfill the purpose for which we collected it (for clarification on the purposes, please read the section "How do we use your data?"). Please note that in some cases, a longer retention period may be permitted or required by law. The criteria for determining the retention period include:
We use your data to provide you with the best possible experience, from improving our services to providing customer support.
HOW DO WE USE YOUR DATA?
We may use your data for various legitimate reasons and purposes related to our business.
Below are the purposes for which we process your data:
Purpose:
We ask you to provide us with the personal data necessary for registration, to complete the sales contract, or to ship the product; or you can send us your data if you request information. However, if you choose not to provide us with the data necessary to complete the contract, register on the site, ship the products, or provide you with information, we will not be able to guarantee that you will be able to use our services or purchase our products, and we may not be able to respond to your requests.
Please note that even if you decide not to receive marketing communications, you will continue to receive our administrative communications, and that if you object to marketing purposes (or do not provide us with the relevant data) this will not affect your ability to purchase our products or receive the information you request from us (you will only need to provide the data necessary to complete the purchase, ship you the product or send you feedback).
If we ask you for your date of birth and you choose not to provide it, you will still be able to purchase the products but you will not receive communications on your birthday.
WHAT IS THE LEGAL BASIS FOR OUR PROCESSING?
To lawfully process your data, we can rely on various legal bases:
We protect your data with appropriate technical and organizational measures.
HOW DO WE PROTECT YOUR DATA?
To protect your data, we take appropriate measures in compliance with applicable law, including requiring our service providers to use appropriate measures to keep your information confidential and to keep your data secure.
Depending on the state of the art, implementation costs, and the nature of the data to be protected, we implement technical and organizational measures to prevent risks of destruction, loss, alteration, disclosure, or unauthorized access to your data.
DO WE SHARE YOUR DATA?
We will only share your data when required by law, or when you have expressly permitted it, or to provide you with the services you have requested.
WHEN DO WE SHARE YOUR DATA?
We share your data with others only in the circumstances described below.
If necessary to achieve the purposes set out in this policy, we may disclose your data to the recipients listed below.
We encourage you to maintain control over your data: Please keep your data accurate and up-to-date.
WHAT SHOULD YOU DO?
We remind you that it is your responsibility to ensure, to the best of your knowledge, that the data you provide us is accurate, complete, and up-to-date. Furthermore, if you share other people's data with us, you are responsible for processing that data in accordance with the law.
For example, it will be your responsibility to inform the people whose data you provide us of the content of this policy and obtain their consent if required by law.
WHAT ARE YOUR RIGHTS?
We provide you with access to your data.
You can control your data by asking us to update, modify, or, if permitted by law, delete it.
We encourage you to regularly review your data.
You can always contact us if you want:
You can always object to processing for marketing purposes, and we will comply with your request. You can also object to profiling or processing based on legitimate interest. In the latter case, we will comply with your request by assessing whether our legitimate interest prevails over your interests or fundamental rights and freedoms.
We do our best to respond to requests promptly and free of charge unless doing so requires disproportionate effort.
In some cases, we may ask you to verify your identity before processing your request.
If you are not satisfied with the response you receive, you can lodge a complaint with the competent supervisory authority in your country (for Italy: Garante per la protezione dei dati personali).
WHEN WILL THIS NOTICE BE UPDATED?
Over time, treatments may evolve and change, and the information that reflects them may be modified.
This policy may change over time.
The most recent version of the privacy policy on the site reflects our processing of personal data and information.
This policy was updated in November 2021.
WHO WE ARE
Your privacy matters to us: you can count on us! Read our privacy policy to understand how we process your personal data, and if you have any questions, please email privacy@clabskin.it .
INTRODUCTION
Your privacy is important to us at Clabskin.com
We have written this privacy policy (hereinafter also simply "policy") in a simple and understandable manner to help you understand who we are, what data we collect about you, and what we do with it. We want you to be aware that your personal data (hereinafter also simply "data" or "your data") is any information or set of information from which you can be identified, directly or indirectly, in particular by reference to an identifier, such as first and last name, email address, telephone number, etc.
Please note that since this is a specific policy for those who make purchases through the site, you may find additional information regarding the various services we offer in other parts of the site, and we may also provide different information regarding specific processing activities.
Please take the time to read this entire policy so that if you don't agree with how we process your personal data, you can refrain from providing it to us.
What is this information for?
This policy explains how we collect and use (i.e., process) your data when:
- you have registered on our site and make purchases
- make purchases on our site (even if you are not registered);
- you purchase our services;
- contact our customer service;
WHO WE ARE
When this information says “we” it refers to the data controller , who is Claudia Bussotti, Via Giuseppe di Vittorio 2/ B (06012) Città di Castello (PG)
WHAT TYPES OF DATA DO WE COLLECT?
We collect your data when you interact with us.
You provide us with your data when, for example, you enter into a contract with us, contact us to purchase products on our site, or request information about our products; but we also collect your data automatically when, for example, you browse our website.
WHAT TYPES OF DATA DO WE COLLECT ABOUT YOU?
We collect customer data when they subscribe to our offers, purchase our products, visit our website or request information from us, contact us for information, cancellations, warranties, or interact with us in any other way.
Below you will find an overview of the categories of data we may process:
A) information you provide to us directly
Data categories:
- identification data (Examples of data types: Name, surname, title, date of birth);
- contact data (Examples of data types: Email, telephone number*);
- shipping data (Examples of data types: Address, Country);
- banking data (Examples of data types: bank accounts, data relating to payments made with credit cards or PayPal accounts);
- login credentials - for registered users only (Examples of data types: username, password** or other security codes);
- order history available for registered users (Examples of data types: Products purchased, quantities, prices);
- any other information you choose to share with us (Examples of data types: Feedback, opinions, reviews, and any information you provide to us by any means).
** This doesn't mean we'll see your password, just that we can manage it, allowing you to enter it to log in or reset it.
When you visit or use our website, we may collect, in addition to the information you provide directly, information that your computer or mobile phone automatically sends to us. For more information on this processing, please consult the website user privacy policy.
HOW DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
Cookies are text strings that are stored in your browser. They can be used for various purposes, both for technical reasons (they allow you to navigate the site correctly) and to track users for marketing purposes.
Read our cookie policy to learn more, or review your preferences.
DO WE TRANSFER YOUR DATA ABROAD?
By using the hosting service that hosts the website https://clabskin.com, your data is transferred to servers located outside the EU, specifically to Canada. The safeguards adopted for transfers to third countries include standard contractual clauses and the European Commission's adequacy decisions. Specifically, an adequacy decision from the European Commission is used for transfers to Canada.
HOW LONG DO WE PROCESS YOUR DATA?
We process your data until the purpose for which we collected it is fulfilled, but sometimes we may need to process some data for longer to comply with a legal obligation.
HOW LONG DO WE KEEP YOUR DATA?
We retain your data for as long as necessary to fulfill the purpose for which we collected it (for clarification on the purposes, please read the section "How do we use your data?"). Please note that in some cases, a longer retention period may be permitted or required by law. The criteria for determining the retention period include:
- How long do we need your data to provide you with our products or to operate our business?
- Have you revoked the consent you gave us (for the processing for which consent is required)?
- Are we subject to a legal, contractual, administrative, or similar obligation to retain your data? For example, when there are regulations requiring data retention, or court orders to retain data relevant to an investigation, or the data must be retained to enforce a legal claim. For example, we retain billing data for ten years, in compliance with current legal obligations, and we also retain data related to the performance of the contract for ten years, the period within which any legal action becomes statute-barred.
We use your data to provide you with the best possible experience, from improving our services to providing customer support.
HOW DO WE USE YOUR DATA?
We may use your data for various legitimate reasons and purposes related to our business.
Below are the purposes for which we process your data:
Purpose:
- Conclusion and execution of contracts – Case studies: sales, invoicing, shipment of goods, pre-contractual activities, account management:
- Provide you with assistance (upon your request) – Case: providing you with assistance through our communication channels;
- Manage withdrawals, returns, warranties, and complaints – Case study: provide you with assistance and follow up on complaints or communications aimed at asserting the right of withdrawal or the guarantee of conformity;
- Security and protection of our interests or assets – Case study: developing and maintaining technical and organizational security measures, conducting internal audits, including with respect to the IT security of the site itself;
- Legal obligations – Cases: disclosing data and information to competent authorities, data protection supervisory authorities, in accordance with applicable legislation, record-keeping and reporting obligations, conducting audits relating to regulatory compliance, complying with inspections and requests from governments or authorities, fulfilling legal requests, for example regarding testimony obligations.
- Defense in court – Case law: Taking legal action or defending ourselves in court
- IT security (legitimate interest of the owner) - Case study: Ensuring the security of our website
We ask you to provide us with the personal data necessary for registration, to complete the sales contract, or to ship the product; or you can send us your data if you request information. However, if you choose not to provide us with the data necessary to complete the contract, register on the site, ship the products, or provide you with information, we will not be able to guarantee that you will be able to use our services or purchase our products, and we may not be able to respond to your requests.
Please note that even if you decide not to receive marketing communications, you will continue to receive our administrative communications, and that if you object to marketing purposes (or do not provide us with the relevant data) this will not affect your ability to purchase our products or receive the information you request from us (you will only need to provide the data necessary to complete the purchase, ship you the product or send you feedback).
If we ask you for your date of birth and you choose not to provide it, you will still be able to purchase the products but you will not receive communications on your birthday.
WHAT IS THE LEGAL BASIS FOR OUR PROCESSING?
To lawfully process your data, we can rely on various legal bases:
- The need to enter into a contract with you and fulfill the obligations arising from it;
- The need to comply with obligations imposed on us by law, or to exercise a right or defend ourselves in court;
- A right we can exercise by law, as in the case of soft spam.
- The need to pursue our legitimate interest, such as:
- ensure that our network and information are secure;
- To prevent suspected violations of law or investigate actual violations of law, as well as violations of contracts with business customers or non-compliance with policies or standards we follow.
- respond to your request, or fulfill your request;
We protect your data with appropriate technical and organizational measures.
HOW DO WE PROTECT YOUR DATA?
To protect your data, we take appropriate measures in compliance with applicable law, including requiring our service providers to use appropriate measures to keep your information confidential and to keep your data secure.
Depending on the state of the art, implementation costs, and the nature of the data to be protected, we implement technical and organizational measures to prevent risks of destruction, loss, alteration, disclosure, or unauthorized access to your data.
DO WE SHARE YOUR DATA?
We will only share your data when required by law, or when you have expressly permitted it, or to provide you with the services you have requested.
WHEN DO WE SHARE YOUR DATA?
We share your data with others only in the circumstances described below.
If necessary to achieve the purposes set out in this policy, we may disclose your data to the recipients listed below.
- Suppliers: We may outsource certain services to trusted third parties to provide us with functionality and services, such as providing ICT services for managing our website and email, or shipping, or online payment services, or banking.
- Businesses, professionals, and consultants: We may share your data with professionals and consultants such as insurance companies, lawyers, and accountants.
- In particular, the website https://clabskin.com is hosted by Shopify International Limited 2nd Floor, 1-2 Victoria Buildings, Haddington Road, Dublin 4, D04 Xn32 Ireland, which processes the data as the data controller.
- Public and government authorities: When required by law, or when necessary to protect our rights, we may share data with the competent authorities.
We encourage you to maintain control over your data: Please keep your data accurate and up-to-date.
WHAT SHOULD YOU DO?
We remind you that it is your responsibility to ensure, to the best of your knowledge, that the data you provide us is accurate, complete, and up-to-date. Furthermore, if you share other people's data with us, you are responsible for processing that data in accordance with the law.
For example, it will be your responsibility to inform the people whose data you provide us of the content of this policy and obtain their consent if required by law.
WHAT ARE YOUR RIGHTS?
We provide you with access to your data.
You can control your data by asking us to update, modify, or, if permitted by law, delete it.
We encourage you to regularly review your data.
You can always contact us if you want:
- access or review, modify, or delete the data you have provided to us (if we are no longer permitted or required to retain it);
- object to certain treatments;
- revoke the consent given (only for processing based on your consent)
- receive a copy of your data (in a k your data (if applicable) and any other information relating to the protection of your data
- Our contact details are:
Paper mail: Claudia Bussotti, Via Giuseppe di Vittorio 2/ B (06012) Città di Castello (PG)
Online by email: clabskin2021@gmail.com
You can always object to processing for marketing purposes, and we will comply with your request. You can also object to profiling or processing based on legitimate interest. In the latter case, we will comply with your request by assessing whether our legitimate interest prevails over your interests or fundamental rights and freedoms.
We do our best to respond to requests promptly and free of charge unless doing so requires disproportionate effort.
In some cases, we may ask you to verify your identity before processing your request.
If you are not satisfied with the response you receive, you can lodge a complaint with the competent supervisory authority in your country (for Italy: Garante per la protezione dei dati personali).
WHEN WILL THIS NOTICE BE UPDATED?
Over time, treatments may evolve and change, and the information that reflects them may be modified.
This policy may change over time.
The most recent version of the privacy policy on the site reflects our processing of personal data and information.
This policy was updated in November 2021.