Terms of sale

Salesperson

The goods covered by these general conditions are offered for sale by the owner of the websitehttps://clabskin.com Claudia Bussotti, a sole proprietorship with registered office in Via Giuseppe di Vittorio 2/ B (06012) Città di Castello (PG) registered with the Umbria Chamber of Commerce, under REA no. 353675 of the Company Register, Fiscal Code BSSCLD73P61D786H VAT number 02923620542 email address clabskin2021@gmail.com and certified email address claudiabussotti@pec.it , hereinafter referred to as the “Seller”.

Download the terms and conditions in PDF

Premises
The so-called “Terms of Sale” referred to in this Agreement indicate, in clear and easily understandable language, the terms and conditions applicable to the purchase of consumer goods through the websitehttps://clabskin.com.
You are required to read the Conditions of Sale carefully before placing an online order.

When placing an order through the website, you confirm that you have read and accepted the Terms of Sale by checking the relevant box.
These Terms of Sale, together with the order confirmation, represent the contract for the supply of consumer goods between you and the Seller, as identified above. No other terms or conditions may apply.
The Seller may make changes to these Terms and Conditions at any time. You must accept only the Terms and Conditions in effect at the time of your purchase, a copy of which will be sent to you and/or made accessible to the email address you provided by completing the relevant form or during registration on the websitehttps://clabskin.com.
The current Terms and Conditions of Sale are also published on the websitehttps://clabskin.com so that you can review them, save them on your devices, and/or reproduce them. These preambles form an integral and substantial part of the online sales contract between you and the Seller.

1. Object of the contract
1.1. With this contract, respectively, the Seller sells and you purchase remotely, via electronic means, the products indicated and offered for sale on the website https://clabskin.com , which you have placed in your cart.

2. Purchases by registered or unregistered users

2.1. You can make a purchase whether you are a registered user, by accessing your personal area, or whether you are not registered, by filling out all the fields (name, surname, shipping address, telephone number, email address, and any other information required for billing) that will be requested on the screen, and you will have to repeat them each time you make a purchase.

3. Methods of concluding the contract

3.1. The contract between you and the Seller is concluded exclusively via the Internet by your access to the addresshttps://clabskin.com

3.2. You can purchase the goods by completing the order process. To complete the order, you must:

• add the products you want to the cart in the quantity you want to receive,
• enter the data that will be requested on the screen and
• select the payment method;

You will complete your purchase, and will no longer be able to modify it, by clicking on the “PAY NOW” button, which unequivocally indicates that placing the order implies the obligation to pay the Seller.

3.3. Before submitting your order, you can identify and correct any data entry errors by following the instructions on the Site or modify your order;
Once the order has been sent, however, it can no longer be modified; in any case, the right of withdrawal referred to in the following section "Right of Withdrawal" remains unaffected.

3.4. Once your purchase is complete, you will receive a copy of your order via email (order summary email)—with a link to download these terms and conditions in PDF format—whether you are a registered user or not.
If you are a registered user, you will also find a summary of your orders in your personal area.

3.5. The order number, generated by the system and communicated by the Seller relating to the purchase made in the summary email indicated above, must be used in all subsequent communications with the Seller.

3.6. The Seller reserves the right not to accept orders, from whomever they may come, that appear anomalous in relation to the quantity of products purchased or the frequency of purchases made on the Site, as well as in relation to the improper or suspicious use of any gift vouchers, discounts, or freebies.
The Seller will inform you of any inability to accept orders received within 24 (twenty-four) hours from the working day following the day on which you sent the order and will refund any sums already paid.

4. Payment methods

4.1. Payments may only be made using one of the methods indicated on the purchase form.

4.2. In case of payment by bank transfer, credit card or PayPal, the Seller will proceed with the shipment only after receiving confirmation of payment.

5. Shipping costs

5.1. Shipments will only be made within Italy, via courier. Standard shipping costs are:
• €6.90 for orders up to €58.99
• Free for orders equal to or over €59.00

5.2. You may choose to use shipping options other than the standard ones, which will be indicated on the screen, along with times and costs, and will be included in the summary email.

5.3. The products will be shipped within the timeframe indicated in the following paragraph "Delivery times and methods".

5.4. If you decide to use the "collect from the company" option, you will not be charged any shipping costs.

6. Delivery times and methods (to be verified)

6.1. The Seller will deliver the product(s) selected and ordered, using the methods you have chosen, as confirmed in the order summary email.

6.2. Standard delivery will be made via Express Courier. Shipment will take place within 5 days of receipt of payment. Delivery time is 24-48 hours, but for some remote locations and smaller islands, it may take longer.

6.3. Delivery times and methods other than the standard ones will be indicated on the screen.

6.4. Delivery will, in any case, take place within 30 days of receipt of payment (or order confirmation in the case of cash on delivery payments).

6.5. In the event that the Seller is unable to meet the above-mentioned deadlines, or in the event that delivery is delayed or excessively costly for reasons attributable to you, you will be given timely notice so that you can grant the Seller a further deadline, beyond which the contract will be terminated and you will receive a refund of the amount paid.

6.6. Delivery will take place without an appointment. If paying by cash on delivery, only one delivery attempt will be made.

6.7. In other cases, the courier will leave a message with instructions for further delivery attempts or for collecting the goods stored at the courier's warehouse.

6.8. If you do not collect the products within the time frame indicated by the courier, the order will be automatically cancelled and the products will be returned to the Seller, and you will be charged the related costs.

6.9. Upon delivery of the goods, whether you receive the goods directly or through a third party designated by you, you will physically take possession of the products and the risk of loss or damage to the goods for reasons not attributable to the Seller will transfer to you.

6.10. Upon delivery of the products, you are required to verify that the packaging is intact, undamaged, not wet, crushed, or otherwise altered, including the sealing materials. If there is obvious damage to the packaging and/or the product, you may refuse delivery of the products, which will be returned to the Seller at no cost to you; alternatively, you must indicate "accepted with reservation" on the delivery note.
Once you have signed the delivery document without reservations, you will no longer be able to raise any objections regarding the external characteristics of the delivered packages.

6.11. If you choose the "collect at the shop" option, you can collect your order directly from the Seller's address at Via Giuseppe di Vittorio 2/B (06012) Città di Castello (PG). If you do not collect your order within 15 days of purchase, your order will be cancelled and you will be refunded any purchase price.

7. Product and pricing information

7.1. Each product is accompanied by an information sheet illustrating its main characteristics (so-called "Product Sheet").

7.2. The visual representation of the products on the Site, where available, normally corresponds to the digital photographic image accompanying the product description. The image is intended solely to present the products for sale and, for this purpose, is representative of their characteristics.

7.3. All sales prices of the products displayed and indicated on the websitehttps://clabskin.com / are expressed in euros and constitute an offer to the public pursuant to art. 1336 of the Italian Civil Code.

7.4. The sales prices referred to in the previous point include VAT and any other taxes.

7.5. Shipping costs, if any, although not included in the purchase price, are indicated and calculated in the purchase procedure before you submit your order and are also included on the order summary web page.

8. Product availability

8.1. The system used on our site only allows you to purchase products in stock.

8.2. Products not in stock are not indicated as available, and in any case, even if the page displaying them is not yet updated, they will be removed from the cart.

8.3. Quantities exceeding the available product portion will also be automatically removed from the cart.

8.4. Regardless of product availability, you will not be able to order more than 50 items in a single cart.

8.5. Product availability, however, refers to actual availability at the time you place your order. This availability should, however, be considered purely indicative because:
a) the products may be sold to others before the order is confirmed, due to the simultaneous presence of multiple users on the Site;
b) a computer error may occur that makes a product available for purchase that is actually unavailable.
In the event of unavailability, the Seller will notify you immediately by email and the contract will be terminated immediately, limited to the product(s) that are unavailable (or have become unavailable).

8.6. In the event that the purchase contract relating to the product(s) is terminated due to the unavailability of the product(s), the amount due for the product(s) will be refunded, if already paid, within 14 (fourteen) working days, including delivery costs and any other additional costs specifically due for the product(s).

8.7. The refund amount will be communicated to you via email.

9. Legal guarantee of conformity and assistance methods
As a consumer, you are entitled to a guarantee for defects of conformity.
a. What is the lack of conformity?

9.1. There is a lack of conformity when the purchased product:
a) is not suitable for the use for which goods of the same type are normally used;
b) does not conform to the description given by the Seller and does not possess the qualities of the good that the Seller presented to the buyer as a sample or model;
c) does not have the qualities and performances which are normal in goods of the same type and which the purchaser can reasonably expect, also taking into account the declarations made in advertising, on the labelling or in the product information sheet;
d) is not suitable for the particular use intended by the purchaser and which was brought to the attention of the Seller by the latter at the time of conclusion of the contract.

9.2. Therefore, any faults or defects resulting from accidental events or the Buyer's responsibility, or from incorrect storage, use of the product not in accordance with its intended use, and/or as indicated in the "Product Data Sheet," are excluded from the scope of the Legal Guarantee. Any changes in the organoleptic characteristics of the products that may occur without altering their functionality are also not covered by the guarantee of conformity; in particular, the modifications described in the "Product Data Sheet" are not covered.

b. When it applies

9.3. The Seller is liable to you for any lack of conformity existing at the time of delivery of the product which becomes apparent within two years of such delivery.

9.4. The lack of conformity must be reported to the Seller, under penalty of forfeiture of the guarantee, within 2 (two) months from the date on which it was discovered.

9.5. The complaint is not necessary if the Seller has acknowledged the existence of the defect or has concealed it.

9.6. Unless proven otherwise, it is presumed that any defects of conformity which become apparent within 6 (six) months of delivery of the product already existed on that date, unless this hypothesis is incompatible with the nature of the product or the nature of the defect of conformity.

9.7. To benefit from the Legal Guarantee, you must first provide proof of purchase and delivery of the product.

c. Remedies available to you

9.8. In the event of a defect of conformity duly reported within the terms, you will be entitled, primarily, to the free repair or replacement of the product, unless the requested remedy is objectively impossible or excessively expensive compared to the other.

9.9. The request must be submitted in writing, via registered mail with return receipt or certified email, to the Seller, who will indicate their willingness to process the request, or the reasons preventing them from doing so, within 7 (seven) business days of receipt. In the same communication, if the Seller has accepted your request, they must indicate the shipping or return methods for the product as well as the expected deadline for returning or replacing the defective product.

9.10. Secondarily, if repair or replacement are impossible or excessively costly (pursuant to Article 130, paragraph 4, of the Consumer Code), or the Seller has not repaired or replaced the product within the deadline indicated in the previous point, you may request a price reduction or termination of the contract. You may also request a price reduction or termination of the contract if the previously performed replacement or repair has caused you significant inconvenience.

9.11. If the Seller accepts your request, the Seller must indicate the proposed price reduction or the return method for the defective product. You will be responsible for indicating the method for re-crediting the amounts previously paid to the Seller.

9.12. The remedy sought is excessively burdensome if it imposes unreasonable costs on the Seller in comparison with alternative remedies that may be pursued, taking into account (i) the value that the product would have if there were no lack of conformity; (ii) the extent of the lack of conformity; (iii) the possibility that the alternative remedy could be pursued without significant inconvenience for the buyer.

d. What to do in the event of a lack of conformity

9.13. In the event that a product purchased on the website https://clabskin.com , during the validity period of the Legal Guarantee, manifests what could be a lack of conformity, you may contact Customer Service at the contact details indicated in the following point 13.

9.14. The Seller will promptly respond to notification of the alleged lack of conformity and will indicate the specific procedure to follow, also taking into account the product category to which the product belongs and/or the reported defect.

10. Buyer's Obligations

10.1. You agree to pay the price of the purchased product within the time and manner indicated in the contract.

10.2. Once the online purchase process has been completed, you undertake to print and retain this contract if you have received a copy, even via a link.

10.3 . The information contained in this contract is deemed to have been read and accepted by you, and you will acknowledge this before confirming your purchase. You will be required to accept these conditions of sale to proceed with your purchase, and you will be provided with a link to these conditions, which you undertake to review.

11. Right of withdrawal

11.1. As a Consumer, you have the right to withdraw from the product purchase contract without having to provide any reason and without incurring costs other than those set out in point 13 below, within 14 (fourteen) calendar days.
Therefore, you must send the communication relating to the exercise of the right of withdrawal before the expiry of the 14 calendar days, which are calculated from the moment the order is delivered to you, and in particular:
a) in the case of an order relating to a single product, the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the product;
b) in the case of a Multiple Order with separate deliveries, the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the last product;
c) in the case of an order relating to the delivery of a product consisting of multiple lots or pieces, the day on which the buyer or a third party, other than the carrier and designated by you, acquires physical possession of the last lot or piece.

11.2. To exercise the right of withdrawal, you must inform the Seller of your decision to withdraw within 14 (fourteen) calendar days. To this end, you can:
a) use the standard withdrawal declaration made available to you via the Site (“Withdrawal Declaration”) and reproduced at the bottom of these conditions; or
b) submit any other explicit declaration of your decision to withdraw from the contract by following the "Withdrawal Instructions", available in the footer of the Site.

11.3. If you wish to use the "Withdrawal Declaration" available on the website, you must indicate your order number, the product(s) for which you wish to exercise the right of withdrawal, and your address. Since the burden of proof regarding the exercise of the right of withdrawal before the expiration of the withdrawal period falls on you, it is in your best interest to use a durable medium when communicating your withdrawal to the Seller.

11.4. The “Withdrawal Declaration” must be sent to the following address clabskin2021@gmail.com Alternatively, you can notify the Seller by registered mail with return receipt to Claudia Bussotti, Via Giuseppe di Vittorio 2/ B (06012) Città di Castello (PG)

11.5. Upon receipt of the communication with which the Buyer communicates the exercise of the right of withdrawal, the parties to this contract are released from their mutual obligations.

12. Exclusion of the right of withdrawal

12.1. The Right of Withdrawal is excluded in the cases referred to in Article 59 of the Consumer Code and in particular in those relating to:
- the supply of goods made to measure or clearly personalized;
- the supply of goods which are liable to deteriorate or expire rapidly;
- the supply of sealed products that are not suitable for return for hygiene or health protection reasons and have been opened after delivery (cosmetic products);

13. Return of goods and refund times and methods

13.1. If you intend to exercise your right of withdrawal, you must also return the product to the Seller, using a carrier of your choice and at your expense, without undue delay and in any case within 14 (fourteen) calendar days from the date on which you communicated your decision to withdraw to the Seller. The deadline is met if you return the product before the 14 (fourteen) day period expires.

13.2. The product, suitably packaged, must be sent to the following address: Claudia Bussotti, Via Giuseppe di Vittorio 2/ B (06012) Città di Castello (PG)
The direct costs of returning the product(s) to the Seller are at your expense.

13.3. If you withdraw from the contract, the Seller will refund the total amount paid by you for the product, including standard delivery costs, without undue delay and in any case no later than 14 (fourteen) calendar days from the day the Seller was informed of your decision to withdraw from the contract. The Seller may, however, reserve the right to withhold the refund until it receives the goods or until you provide evidence of having sent them back, whichever occurs first.

13.4. The refund will be made using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise. In any case, you will not incur any additional fees.

13.5. You are responsible for any diminished value of the product resulting from handling other than what is necessary to establish its nature, characteristics, and functioning. The product must, however, be stored, handled, and inspected with normal diligence and returned intact, complete in all its parts, in perfect working order, accompanied by all accessories and instruction leaflets, with any labels still attached, if any, and perfectly suitable for its intended use.

14. Communications, assistance and complaints

14.1. Written communications (e.g. requests for information) addressed to the Seller, requests for assistance and any complaints will be considered valid only if sent to the following address:
Claudia Bussotti, Via Giuseppe di Vittorio 2/ B (06012) Città di Castello (PG)
Or if sent by email to the following email address clabskin2021@gmail.com

14.2. You may also contact the Seller to request information or assistance by telephone at the following number +39 339 18.97.916

15. Contract archiving methods

15.1. Pursuant to Article 12 of Legislative Decree 70/2003, the Seller informs you that every order submitted is stored in digital form on the server used by the Seller. You can find further information on the hosting service in the privacy policy published on the website www.clabskin.it.

16. Language, applicable law and competent court

16.1. This contract concluded through the Site is drawn up in Italian and governed by Italian law.

16.2. For any dispute concerning the interpretation, validity, or execution of this contract, the competent court is that of the place of residence or domicile of the purchaser. This court is mandatory pursuant to art. 33, paragraph 2, letter u) of the Consumer Code.

17. Modification and update

17.1. These General Conditions of Sale may be amended from time to time by the Seller, also in light of any regulatory changes. The new General Conditions of Sale will be effective from the date of publication on the Website.

Download the withdrawal declaration form